Privacy Policy

1. Overview and Scope

This Privacy Policy describes the practices of Fixngo Now Inc. with respect to personal information collected through the website at https://www.fixngo.lat and through our related services, which include computer repair, computer systems design, computer integrated systems design, data recovery, virus removal, and business continuity planning.

We respect your privacy. Our approach is simple: we collect only the information we genuinely need to serve you, we use that information only for the purpose for which it was provided, and we protect it with reasonable administrative, technical, and physical safeguards. We do not sell personal information, and we do not rent it to any third party.

This policy covers information collected online through our website as well as information collected offline, such as when you call the dispatch line at +19109247417, when you visit our office at 9 Lawrence St, Dartmouth - B2Y 3H8, Canada (CA), or when you send a message to dispatch@fixngo.lat.

This policy is intended to be easy to understand. We avoid unnecessary legal language wherever possible, and we provide practical examples of how we handle the information that flows through a repair business. If a section is not clear to you, please reach out and we will explain it in plain terms. Your trust matters more to us than a cleverly worded document.

We also want you to know that our practices may vary slightly from service to service. For example, a simple screen repair involves very little personal information, while a business continuity project may involve detailed records about your organization. In every case we apply the same principles: minimal collection, clear purpose, limited sharing, and reasonable protection.

2. Developer and Operator

This website and the services described on it are developed and operated by the developer FixNGoy for and on behalf of Fixngo Now Inc. Fixngo Now Inc. is a computer systems design and related services company based in Dartmouth, Nova Scotia, Canada.

The registered organization details are as follows:

Fixngo Now Inc. is the data controller for the personal information described in this policy. The developer FixNGoy maintains and operates the website under a clear direction from Fixngo Now Inc. regarding how personal information is handled. Any questions about our privacy practices should be directed to dispatch@fixngo.lat.

3. Information We Collect

We collect only the categories of personal information described below, and only when those categories are necessary for the services we provide.

3.1 Information You Provide Directly

When you contact us by phone, email, or through the contact form on our website, you may provide your name, email address, phone number, and details about the device or project you need help with. If you engage our repair services, we may also collect the device model, serial number, a description of the fault, and any information needed to complete the repair.

3.2 Information Collected Automatically

When you visit our website, our hosting provider and any analytics tools we use may record technical information such as your Internet Protocol address, browser type, operating system, the pages you view, the date and time of your visit, and the website that referred you to us. This information is collected in a form that does not usually identify you directly.

3.3 Payment and Invoicing Information

When you purchase our services, we collect the billing details needed to issue an invoice, which may include your business name, billing address, and payment method information. Payment card data is processed by our payment provider and is not stored on our systems.

3.4 Service Records

We maintain records of the work we perform, including diagnostic notes, parts installed, warranty status, and handover summaries. These records help us serve you consistently and honor our 90-day workmanship guarantee.

In all cases we follow a principle of data minimization. This means we ask for the least amount of information needed to complete the task. We do not ask for information that is not relevant to the service, and we do not collect optional fields that have no business purpose. If a form asks for something we do not need, we will remove that field rather than collect it.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to your inquiries, quote requests, and support requests
• To diagnose faults and complete repair and integration services
• To schedule appointments and dispatch technicians
• To prepare invoices and process payments
• To communicate with you about the status of your device or project
• To honor our warranty obligations and after-service support
• To maintain the security of our website and systems
• To comply with legal, accounting, and regulatory obligations

We do not use your personal information for marketing purposes unless you have given us explicit consent to do so. We do not create profiles of you for advertising, and we do not share your information with data brokers or advertising networks.

5. Legal Bases for Processing

When we process your personal information, we rely on one or more of the following legal bases, depending on the situation:

• Consent: Where you have given clear consent for us to process your information for a specific purpose, such as a marketing newsletter you requested.
• Contract: Where processing is necessary to perform a contract with you, such as completing a repair you requested, or to take steps at your request before entering into a contract.
• Legal obligation: Where processing is necessary to comply with a legal obligation, such as record keeping for tax and accounting purposes.
• Legitimate interests: Where processing is necessary for our legitimate interests and your interests and fundamental rights do not override those interests, such as preventing fraud and maintaining the security of our website.

If you would like to understand the specific legal basis that applies to any particular processing activity, you may contact us at dispatch@fixngo.lat.

Where we rely on legitimate interests, we balance those interests against your rights and freedoms before processing. We record the outcome of these balancing assessments so that our reasoning is documented and reviewable. We will not rely on legitimate interests to justify processing that is intrusive to you when a less intrusive alternative exists.

6. Cookies and Similar Technologies

Our website uses only the cookies that are strictly necessary to provide the services you request, such as remembering your preferences during a single session. We do not currently use advertising or cross-site tracking cookies.

If we add analytics cookies in the future, we will do so only with your consent, and we will update this policy accordingly. You can control cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.

Because we respect your privacy, we keep our use of cookies to the absolute minimum required for the site to work correctly. We do not use cookies to identify you across other websites.

7. How We Share Information

We share your personal information only in the limited circumstances described below, and always with appropriate protections in place:

• With your consent: We share information when you have given us clear permission to do so.
• With service providers: We share information with companies that help us operate our business, such as hosting providers, payment processors, and parts suppliers, under written agreements that restrict their use of the data.
• For legal reasons: We may disclose information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Fixngo Now Inc., our clients, or others.
• In a business transaction: If Fixngo Now Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

We never sell or rent your personal information to any third party.

8. Service Providers and Processors

We work with a small number of service providers that process personal information on our behalf. These providers are bound by contractual obligations to protect the data they process and to use it only for the services we request. Categories of providers we may use include:

• Website hosting and infrastructure providers
• Email and communication services
• Payment processing providers
• Software suppliers for our internal operations
• Authorized parts and equipment suppliers

Each provider receives only the information required to complete the specific task. We review our providers regularly to confirm that they maintain reasonable security practices. A current list of processors is available on request from dispatch@fixngo.lat.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. In general:

• Inquiry and quote records are kept for two years after the last contact
• Service and repair records are kept for the life of the warranty plus two years
• Invoice and accounting records are kept for the period required by tax law
• Website logs are kept for a short operational period and then deleted

When we no longer need personal information, we delete it or render it unreadable. Data we hold for warranty and accounting purposes is accessed only by the employees and contractors who need it to perform those functions.

Our retention schedule is reviewed at least once a year and adjusted when the law changes or when a category of data is no longer useful. When data reaches the end of its retention period, it is removed from active systems and, where applicable, from backups on the next scheduled purge. We prefer permanent deletion over long-term storage of information we no longer need.

10. Security of Your Data

We take the security of your personal information seriously. We use administrative, technical, and physical measures designed to protect your data from unauthorized access, loss, misuse, alteration, and disclosure. These measures include secure storage of service records, restricted access to client information, and regular review of our security practices.

When you send information through our website, we encourage you to use secure channels. Standard email is not fully encrypted, so please do not include sensitive information such as passwords or financial account numbers in ordinary email messages.

Despite our efforts, no method of transmission or storage is completely secure. If we become aware of a breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law.

We keep security controls under constant review. This includes restricting physical access to our workshop, controlling which staff members can view client records, requiring strong and unique credentials for our internal systems, and maintaining up-to-date protection software on the machines we use to administer your data. We also review our incident response plan regularly so that, in the unlikely event of a problem, we react quickly and correctly.

11. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing
• The right to data portability where applicable
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at dispatch@fixngo.lat. We will respond to verified requests within the time period required by applicable law. We may need to verify your identity before fulfilling your request, and we may need to retain certain information where we have a legal obligation to do so.

12. Privacy for Children

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information without parental consent, please contact us at dispatch@fixngo.lat and we will take steps to remove that information promptly.

We may from time to time service devices that are owned or used by families. In those cases we deal with the responsible adult owner and we do not seek or collect personal information from children beyond what is needed to complete the service.

13. International Transfers

Fixngo Now Inc. is located in Canada. If you are located outside Canada, your personal information may be transferred to and processed in Canada. When we transfer personal information across borders, we take steps to ensure that the information is protected at a level consistent with this policy and applicable law.

By providing your personal information to us, you understand that your information may be transferred to and stored in Canada, where privacy laws may differ from those in your country of residence.

14. Third Party Links and Services

Our website may contain links to third party websites or services that are not operated by Fixngo Now Inc. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policy of any third party website you visit.

We are not responsible for the content or privacy practices of any third party websites, even if you reach them through a link on our site. Where we use third party services such as payment processing, those providers have their own privacy policies that govern their handling of your information.

We recommend that you read the privacy policy of any website before you provide it with personal information. A reputable provider will tell you clearly what it collects, why it collects it, and who it shares it with. If a third party asks for more information than the service reasonably requires, that is a signal to be cautious.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or the technology we use. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by other means.

We encourage you to review this page periodically so that you are always aware of how we handle your personal information. Your continued use of our website or services after the updated policy is posted constitutes your acceptance of the revised policy.

When we make a significant change, we will mark the changed sections in the revised policy and note the nature of the change near the effective date. This makes it easy for you to see what has changed without rereading the entire document. We will not apply material changes retroactively in a way that reduces your rights without giving you clear notice.

16. How to Contact Us

If you have any questions about this Privacy Policy, about the personal information we hold about you, or about your privacy rights, you may reach us through any of the channels below.